Invisible service quality
Work happens after hours with no guest watching. Without regular site inspections, a client's first signal of a problem is often a cancellation notice.
Commercial Services concept guide
Quality inspections at every client site, backed by photos
Commercial cleaning franchises deliver their service inside client buildings, often at night, so the franchisor rarely sees the work. Gazi Wellness gives franchisees and the franchisor a site inspection with photos and scores the client can see, plus checks on chemical safety, security and staff standards.
The brand and operational risks in a commercial cleaning store.
Chemical handling and labeling
Concentrates diluted into unlabeled spray bottles and missing safety data sheets fall short of OSHA hazard communication expectations and put workers at risk. Dispensing systems and labeled secondary containers prevent most of these findings.
Building security and key control
Cleaning crews hold keys, badges and alarm codes for client buildings. Lost keys, propped doors or unarmed alarms are a serious breach of client trust and can end a contract.
Restroom and high-touch area standards
Restrooms, break rooms and touchpoints are where clients judge the service. In healthcare or other settings with potential exposure to blood, OSHA bloodborne pathogens requirements also apply to the crew.
Site inspection score
90 or higher
Weighted score across all zones at each client site; track by account and by franchisee.
Inspection coverage
Every account monthly
Share of active client sites with at least one completed inspection in the last 30 days.
Client-reported issue close time
Under 24 hours
Measure from the client's report to a verified after photo of the fixed area.
Zones to audit
- Entrances and lobbies
- Offices and open work areas
- Restrooms
- Break rooms and kitchens
- Janitor closet and chemical storage
- Security, keys and crew standards
Audit program
| Audit | Cadence | Owner |
|---|---|---|
| Client site quality inspection | Monthly per account | Franchisee owner or operations supervisor |
| Franchisor field audit | Quarterly, sampled accounts | Franchise Business Consultant |
| Chemical and safety check | Quarterly | Franchisee owner, reviewed by FBC |
Commercial Cleaning questions
Franchisees can share a branded inspection report with each client, showing scores and photos for their site. The franchisor decides which fields appear on client-facing reports.
The inspector completes the checklist on the mobile app during or after the shift. Each photo carries its capture time and location, so the client and franchisor can see when the site was checked.
Franchisors can add zones and items for specialized sites, such as clinical areas, and apply them only to accounts tagged with that facility type. The base checklist stays the same for standard office accounts.
Double your FBC field audit capacity while eliminating subjective disputes.
Upload 15 store walk photos. See Gazi Wellness score them against brand standards in 60 seconds.
14-Day Free Production Trial on up to 10 stores. Unlimited FBC seats.